If you keep seeing the error, try updating your password, this will typically fix the issue. If you run into error 5004 while trying to use Prime Video, ensure the email address and password you’re using to login into the service are correct. If you encounter Prime Video error 2063 on your device, you’ll want to make sure your Amazon account’s 1-Click payment details are correct and current. Deactivate your VPN if you’re using one.Update the operating system on your connected device (iPhone, iPad, Android device, etc).Check that your internet connection isn’t having issues.

Restart your device (iPhone, iPad, Android device, etc).Close the Prime Video app and re-open it.There are a multitude of ways to fix Prime Video error codes and here are some of the more effective fixes we’ve come across when we’ve encountered an issue: When Amazon Prime Video is down, or the app has issues streaming content, you may see an error code. If you want to avoid this, you’ll want to make sure you download the content you want to watch before you travel. However, the content you’re able to watch may change based on where you are. If you travel abroad, Amazon Prime Video will still work on your device. If Amazon Prime Video does go down, it may not go down for everyone and should come back online relatively quickly.Īnother way to avoid Amazon Prime Video downtime is to make sure you have a few episodes or movies you plan on watching downloaded to your phone or tablet.

Many of the biggest apps, services, and websites run on AWS and there are multiple redundancies to prevent downtime. Prime Video runs on Amazon Web Services (AWS), one of the most robust cloud providers in the world.

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